REFUND POLICY

Glaskco Refund Policy:

At Glaskco, we are committed to providing exceptional customer service, and we understand that sometimes you may need to return a product. To ensure a smooth return experience, we have implemented the following refund policy:

14-Day Return Window:

You have a generous 14-day window from the date of the item's receipt to request a return. Please note that any return requests received after this period may not be eligible for a refund.

Return Eligibility:

To be eligible for a return, please ensure the following conditions are met:

Proof of Purchase: Our team will require proof of your purchase, specifically your order number, to initiate the return process.
Product Condition: The item must be returned in the same condition it was received, with no signs of usage and all original contents still in the package.

Feedback Appreciation:

While not mandatory, we highly value your feedback. If you can provide us with the reason for returning your order, it will greatly assist us in identifying areas for improvement and enhancing our products and services in the future.

Initiating a Return:

Starting a return is quick and easy. Simply contact our returns team at returns@glaskco.com. Please include your order number and any additional relevant information related to your return request.

Damages and Issues:

If, upon receiving your Glaskco Bottle, you discover any defects, damages, or if you received the wrong item, please contact us immediately. We will promptly evaluate the issue and make it right. Please note that returns for on sale items or gift cards cannot be accepted.

Exchanges:

If you would like to exchange your Glaskco bottle for a different color, we are happy to accommodate your request. As long as the desired color is in stock and you contact us within the 14-day exchange period, we will gladly arrange a new bottle for you.

Refunds:

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please keep in mind that the time it takes for your bank or credit card company to process and post the refund may vary.

If it has been more than 15 business days since we approved your return and you have not received your refund, please contact us at returns@glaskco.com for further assistance.

We appreciate your cooperation and understanding regarding our refund policy. If you have any questions or concerns, please don't hesitate to reach out to our dedicated returns team. We are here to assist you throughout the process.